Front Desk & Patient Finance Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Edmond (OK); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Matched retirement plans

Paid time off

Job summary

Mercy is seeking a Patient Service Representative to be a primary point of contact for patients and visitors, helping deliver a positive, seamless experience by managing front-desk operations and workflows.

The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Qualifications

• Strong verbal and written communication skills are essential.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills to interact with patients and visitors professionally.
• Accuracy and attention to detail in entering patient information and documentation.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and able to work under pressure with professionalism.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility and payment options confidently.
• Respond to patient questions while maintaining a positive experience.
• Follow established patient collection and financial-assistance workflows.

Responsibilities

• Manage front-desk operations and workflows to support a positive patient experience.
• Communicate patient financial responsibility and collect payments as needed.
• Explain available payment options and financial assistance resources.
• Accurately document financial conversations and outcomes.
• Maintain patient privacy and confidentiality in all interactions.
• Respond to inquiries and concerns with a patient-centered approach.

Skills

Communication skills

Computer skills

Customer service

Attention to detail

Privacy/confidentiality

Under pressure

Front desk training

Financial discussions

Patient-centered care

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be a primary point of contact for patients and visitors, helping deliver a positive, seamless experience by managing front-desk operations and workflows.

The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.