Patient Experience & Finance Concierge

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits (Mercy)

Paid time off

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive experience by managing front-desk workflows and supporting financial conversations. The role emphasizes accuracy, confidentiality, and customer service in a fast-paced healthcare environment.

Key duties include communicating patient financial responsibility, collecting payments, explaining options, and documenting conversations and outcomes while maintaining privacy

Qualifications

• Education: High school diploma or equivalent.
• Experience preferred: one year in a medical office.

Responsibilities

• Manage front-desk operations and workflows.
• Communicate patient financial responsibility and collect payment.
• Explain available payment options and assistance resources.
• Accurately document financial conversations and outcomes.

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive experience by managing front-desk workflows and supporting financial conversations. The role emphasizes accuracy, confidentiality, and customer service in a fast-paced healthcare environment.

Key duties include communicating patient financial responsibility, collecting payments, explaining options, and documenting conversations and outcomes while maintaining privacy