Patient Services & Billing Specialist

Advocate Health; South Holland (IL); Sur place; USD 33 000 - 42 000; Plein temps

Résumé du poste

Advocate Health’s Aurora Medical Group Primary Care in South Holland, IL seeks a Patient Service Representative to provide efficient front-desk and care coordination support. You will handle scheduling, registration, billing entry, and patient inquiries while assisting clinical staff to maintain accurate records and smooth clinic operations.

The role requires a high school diploma, 1–2 years of customer service experience, and the ability to handle difficult callers.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsabilités

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Connaissances

Customer service

Communication

Problem solving

Formation

High school diploma or equivalent

Outils

Billing software

Description du poste

Advocate Health’s Aurora Medical Group Primary Care in South Holland, IL seeks a Patient Service Representative to provide efficient front-desk and care coordination support. You will handle scheduling, registration, billing entry, and patient inquiries while assisting clinical staff to maintain accurate records and smooth clinic operations.

The role requires a high school diploma, 1–2 years of customer service experience, and the ability to handle difficult callers.