Patient Service Specialist - Behavioral Health & Billing

Hugh Chatham Health, Inc.; Downers Grove (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision benefits

Life insurance

Short- and long-term disability

Flexible Spending Accounts

Adoption assistance

Paid parental leave

Retirement plan with employer match

Job summary

Advocate Health's Aurora Medical Group in Downers Grove seeks a Patient Service Representative to join the Behavioral Health outpatient team. The role provides frontline support to patients, schedules appointments, handles registration and billing, and helps ensure accurate medical records.

You will collaborate with caregivers and maintain compassionate service, contributing to a positive patient experience in a busy ambulatory setting.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Experience handling difficult callers and patients.

Responsibilities

• Provide efficient, high-quality patient services and scheduling support.
• Assist with registration, billing, and capturing correct information.
• Support care providers and maintain accurate patient records.

Skills

Customer service

Communication skills

Problem-solving

Education

High school diploma or equivalent

Job description

Advocate Health's Aurora Medical Group in Downers Grove seeks a Patient Service Representative to join the Behavioral Health outpatient team. The role provides frontline support to patients, schedules appointments, handles registration and billing, and helps ensure accurate medical records.

You will collaborate with caregivers and maintain compassionate service, contributing to a positive patient experience in a busy ambulatory setting.