Patient Services & Billing Specialist

CVHS HEALTH SERVICES; Petersburg (VA); On-site; USD 47,279,000 - 55,074,000; Full time

Job summary

CVHS Petersburg is seeking a Front Desk / Medical Clerk to greet patients, collect demographic and insurance data, and maintain accurate records in the EMR system. You will handle check-in, insurance verification, and payments, ensuring smooth daily operations and patient flow.

You will also process referrals, manage appointments, assist with no-shows, and support records staff as needed in a collaborative, patient-centered clinic environment.

Qualifications

• High school graduate.
• Preferably some medical office experience.
• Should have experience with or knowledge of medical office systems, medical supplies and equipment.

Responsibilities

• Greets patients on their arrival and directs to proper area.
• Updates patient demographics and insurance information into the EMR for new patients and updates existing accounts.
• Ensures patients are checked in with demographics, insurance and slide information updated.
• Secures necessary authorization from outside providers.
• Enters medical, pharmacy, transportation and ancillary service visits and related cash payments into the system.
• Generates STAT referrals as assigned.
• Collects payments and explains charges at checkout.
• Prepares daily reconciliation of input data to charges/payments and daily bank deposits.

Skills

Customer service

Detail oriented

Teamwork

Flexible

Accuracy

Confidentiality

Telephone skills

Coordination

Education

High school diploma

Tools

EMR system

Job description

CVHS Petersburg is seeking a Front Desk / Medical Clerk to greet patients, collect demographic and insurance data, and maintain accurate records in the EMR system. You will handle check-in, insurance verification, and payments, ensuring smooth daily operations and patient flow.

You will also process referrals, manage appointments, assist with no-shows, and support records staff as needed in a collaborative, patient-centered clinic environment.