Patient Access & Experience Specialist

CENTRAL VIRGINIA HEALTH SERVICES INC; Bowling Green (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

CENTRAL VIRGINIA HEALTH SERVICES INC. seeks a dedicated Front Desk / Medical Administrative Assistant to greet patients, update demographics and insurance data in the EMR, and manage check-in processes. The role includes collecting payments, explaining charges, and supporting daily reconciliation and deposits.

The position emphasizes accuracy, confidentiality, teamwork, and the ability to coordinate with providers and staff in a fast-paced clinic environment.

Qualifications

• Demonstrates competence for essential job functions.
• Detail oriented and accurate work.
• Excellent customer service skills.
• Ability to work well with others.
• Flexibility and ability to work under pressure.
• Respect for patient confidentiality.

Responsibilities

• Greets patients on arrival and directs to proper area.
• Updates patient demographics and insurance information in EMR.
• Ensures correct check-in with demographics, insurance, and sliding information.
• Secures authorization from outside providers as necessary.
• Enters medical, pharmacy, transportation and ancillary service visits and related cash payments into the system.
• Generates STAT referrals as assigned.
• Collects payments and explains charges at checkout.
• Prepares daily input/output reconciliation and bank deposits.
• Maintains accurate, up-to-date appointment records in the EMR.
• Notifies providers of No-Show status and schedule changes.
• Identifies patients eligible for financial assistance and refers to outreach enrollment.
• Assists with timely communications and coordination of transportation when needed.
• Handles, scans, and indexes medical records and lab reports.
• Reviews EMR for quality assurance as requested.
• Performs other duties as assigned by supervisors.

Skills

Customer service

Detail oriented

Accuracy

Neat appearance

Telephone skills

Teamwork

Flexibility

Confidentiality

Planning & coordination

Education

High school graduate

Tools

eClinicalWorks (eCW)

Job description

CENTRAL VIRGINIA HEALTH SERVICES INC. seeks a dedicated Front Desk / Medical Administrative Assistant to greet patients, update demographics and insurance data in the EMR, and manage check-in processes. The role includes collecting payments, explaining charges, and supporting daily reconciliation and deposits.

The position emphasizes accuracy, confidentiality, teamwork, and the ability to coordinate with providers and staff in a fast-paced clinic environment.