Patient Services & Billing Specialist

Vital Med Urgent Care, LLC.; Laredo (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Vital Med Urgent Care, LLC seeks a Front Desk Associate to greet patients, collect and verify demographics and insurance, and enter information into the computer system.

You will explain payment policies, handle billing/collections, post payments, balance cash drawer, schedule follow-ups, and retrieve records as needed. The role requires flexible shifts and strong interpersonal skills to support a smooth patient experience.

Qualifications

• High school diploma or equivalent required.
• Medical billing experience preferred.
• Ability to work independently and with the public in a high-pressure environment.
• Ability to escort or transport patient by wheelchair or stretcher when appropriate.
• Ability to work all shifts including day, night, and weekend hours as needed.
• Basic computer skills; typing ~25 words per minute with high accuracy.
• Pass criminal background check and accurately process money transactions.
• Detail oriented with excellent interpersonal communications skills.

Responsibilities

• Greet, register, instruct, discharge and provide general assistance to clinic patients.
• Obtain demographic and financial information and enter into patient portal system.
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
• Determine and collect co-pays, co-insurance, deductibles, past-due balances and other patient financial responsibility.
• Balance cash drawer daily.
• Assemble medical records and distribute to correct locations, process and file charts.
• Confirm medical chart is complete with accurate information.
• Confirm patient understands medical provider instructions.
• Ensure financial responsibility is settled before patient is discharged.
• Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
• Answer clinic telephone, take detailed messages and return voicemails.
• Perform clerical tasks as required.
• Please note this job description is not designed to cover or contain a comprehensive listing of duties, responsibilities and activities may change at any time with or without notice.

Skills

Independent work

Public interaction

Shift flexibility

Basic computer skills

Cash handling

Education

High school diploma or equivalent

Job description

Vital Med Urgent Care, LLC seeks a Front Desk Associate to greet patients, collect and verify demographics and insurance, and enter information into the computer system.

You will explain payment policies, handle billing/collections, post payments, balance cash drawer, schedule follow-ups, and retrieve records as needed. The role requires flexible shifts and strong interpersonal skills to support a smooth patient experience.