Patient Services & Billing Specialist

Advocate Health; Crystal Lake (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Medical Group Primary Care in Crystal Lake, IL seeks a Patient Service Representative to support providers and connect with patients, ensuring a seamless and compassionate experience. The role involves scheduling, registration, and billing duties within a 40-hour weekly schedule, including some weekend hours.

The PSR will contribute to efficient ambulatory care by handling patient inquiries, billing data entry, and accurate medical record maintenance in a high-volume setting.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of related customer service experience.
• Experience handling difficult callers and patients.

Responsibilities

• Patient Services: provide efficient, high-quality service to patients arriving for appointments or seeking information.
• Billing Services: ensure accurate entry of billing information and follow-up on missing data.
• Medical Record Services: maintain accurate and timely medical records.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Advocate Medical Group Primary Care in Crystal Lake, IL seeks a Patient Service Representative to support providers and connect with patients, ensuring a seamless and compassionate experience. The role involves scheduling, registration, and billing duties within a 40-hour weekly schedule, including some weekend hours.

The PSR will contribute to efficient ambulatory care by handling patient inquiries, billing data entry, and accurate medical record maintenance in a high-volume setting.