Patient Services Specialist

Hugh Chatham Memorial Hospital; Crystal Lake (IL); Presencial; USD 27.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Health & welfare benefits

Flex Spending Accounts

Family benefits

Retirement plan

Educational assistance

Descripción de la vacante

Advocate Medical Group Primary Care in Crystal Lake, IL seeks a Patient Service Representative to join a caring ambulatory team. You will support providers, connect with patients, schedule appointments, handle billing questions, and help ensure a seamless, compassionate experience at every touchpoint.

The role emphasizes strong customer service, accurate data entry, and collaboration with healthcare professionals.

Formación

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsabilidades

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Conocimientos

Customer service

Difficult callers

Educación

High school diploma or equivalent

Descripción del empleo

Advocate Medical Group Primary Care in Crystal Lake, IL seeks a Patient Service Representative to join a caring ambulatory team. You will support providers, connect with patients, schedule appointments, handle billing questions, and help ensure a seamless, compassionate experience at every touchpoint.

The role emphasizes strong customer service, accurate data entry, and collaboration with healthcare professionals.