Patient Service & Billing Specialist

Advocate Health; Batavia (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Adoption assistance and parental leave

Retirement plans with employer match

Educational Assistance Program

Job summary

Advocate Health's Aurora Medical Group Batavia location seeks a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience daily.

The role requires a high school diploma and 1–2 years of related customer service experience, with duties spanning scheduling, registration, billing, and coding tasks in a busy ambulatory setting. On-site schedule includes weekdays and every third Saturday shifts.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Advocate Health's Aurora Medical Group Batavia location seeks a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience daily.

The role requires a high school diploma and 1–2 years of related customer service experience, with duties spanning scheduling, registration, billing, and coding tasks in a busy ambulatory setting. On-site schedule includes weekdays and every third Saturday shifts.