Patient Access & Billing Specialist

Patient First Maryland Medical Group, P.L.L.C.; Newport News (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Paid Annual Leave

Volunteer Time Off

Bereavement Leave

Overtime Pay

Holiday Pay

Discounted care at Patient First

Job summary

Patient First is seeking a front desk/clerical associate to assist patients at the kiosk, register and guide them to care, and manage billing inquiries with a focus on compassionate service.

The role requires basic typing, strong communication, and multitasking ability, with responsibilities spanning data verification, payment processing, and administrative duties across center operations.

Qualifications

• Must be 18 years or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to staffing issue or center emergency.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to treatment area for registration and evaluation.
• Handle physician and nurse requests in a timely manner.
• Explain billing policies and insurable/non-insurable charges.
• Register patients accurately with excellent service and compassion.
• Verify patient demographics, health, pharmacy, and insurance info.
• Answer billing questions and provide itemized statements as requested.
• Refer billing questions to appropriate parties.
• Collect money and issue receipts for visits, studies, and supplies.
• Discharge patient and process incurred charges.
• Complete cash management duties and end-of-shift tallies.
• Receive, send, and distribute correspondence as directed.
• File and scan medical documents and forms.
• Complete assigned checklists and Policy Manager tasks.
• Answer calls and distribute messages promptly.
• Assist with other duties as directed.
• Demonstrate understanding of the electronic medical record system.
• Receive, move, and stock ordered supplies.
• Clean front office and perform maintenance tasks as directed.
• Verify daily reports are run at day end.
• Attend staff meetings as directed.
• Be available to assist during breaks/meals as needed.
• Operate and maintain medical and office equipment as trained.
• Participate in maintenance assignments when necessary and directed.
• Provide positive, warm, and friendly service in all interactions.
• Complete other duties as directed.

Skills

Typing skills

Communication skills

multitask

Education

High school graduate or equivalent

1 year clerical experience preferred

Job description

Patient First is seeking a front desk/clerical associate to assist patients at the kiosk, register and guide them to care, and manage billing inquiries with a focus on compassionate service.

The role requires basic typing, strong communication, and multitasking ability, with responsibilities spanning data verification, payment processing, and administrative duties across center operations.