Patient Services & Billing Specialist

Bozeman Health; Bozeman (MT); On-site; USD 22,000 - 30,000; Full time

Job summary

Bozeman Health in Bozeman, MT seeks a Customer Service Representative to provide effective service to patients, internal departments and medical facilities, resolving inquiries and concerns. This role requires excellent telephone communication and data entry while assisting patients.

Key duties include handling 65–80 calls daily, guiding patients on balances, arranging payments or verifying insurance, routing calls to the right departments, and using Epic to respond to questions.

Qualifications

• Six (6) months of experience serving a large number of customers in a fast-paced environment.
• Six (6) months of experience using a computer and typing with proficiency and accuracy.

Responsibilities

• Answer phones to respond to all inquiries made by patients, internal departments and other medical facilities. Learn to manage between 65-80 inbound and outbound calls per day.
• Make outbound calls to contact patients about their balances, offer financial assistance options, payment arrangements or validating insurance coverages.
• Screen and route patient calls to other departments efficiently.
• Respond to patient questions and needs by utilizing Epic efficiently.
• Maintain great working relationships and effective communication within the department and with other departments for the benefit of the patient.
• Other related duties and responsibilities as assigned.

Skills

Telephone communication

Data entry

Customer service

Verbal communication

Written communication

Typing

Attention to detail

Interpersonal skills

Multitasking

Education

High School Diploma

Tools

Epic EHR

Job description

Bozeman Health in Bozeman, MT seeks a Customer Service Representative to provide effective service to patients, internal departments and medical facilities, resolving inquiries and concerns. This role requires excellent telephone communication and data entry while assisting patients.

Key duties include handling 65–80 calls daily, guiding patients on balances, arranging payments or verifying insurance, routing calls to the right departments, and using Epic to respond to questions.