Patient Services & Billing Coordinator

Brown Medicine; Plymouth (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Representative to greet patients, register at check-in, answer phones, schedule appointments, obtain referrals and authorizations, and process forms. The role emphasizes compassionate patient service and adherence to the organization’s values of compassion, accountability, respect, and excellence.

Responsibilities include overseeing patient financial processes, verifying complete information, reconciling end-of-day batches, providing clerical

Qualifications

• Two years of experience in a physician’s medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice.
• Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient’s right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

Skills

Customer service

Medical office experience

Communication skills

English proficiency

Tools

Scheduling software

Job description

Brown University Health is seeking a Patient Service Representative to greet patients, register at check-in, answer phones, schedule appointments, obtain referrals and authorizations, and process forms. The role emphasizes compassionate patient service and adherence to the organization’s values of compassion, accountability, respect, and excellence.

Responsibilities include overseeing patient financial processes, verifying complete information, reconciling end-of-day batches, providing clerical