Patient Access & Billing Coordinator

Brown University Health; Johnston (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Representative to greet patients, perform registration check-in, answer calls, schedule appointments, obtain referrals and authorizations, process forms, and support discharge procedures. The role emphasizes accurate data, timely payments, and adherence to privacy standards.

The position requires experience in a physician’s office, strong English communication, and excellent interpersonal skills.

Qualifications

• Two years experience in a physician’s medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure patient payments are obtained at time of service and properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice and orients new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with department policies and objectives.
• Protects and preserves the patient’s right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

Skills

English proficiency

Registration/appointment scheduling

Medical terminology familiarity

Interpersonal communication

Job description

Brown University Health is seeking a Patient Service Representative to greet patients, perform registration check-in, answer calls, schedule appointments, obtain referrals and authorizations, process forms, and support discharge procedures. The role emphasizes accurate data, timely payments, and adherence to privacy standards.

The position requires experience in a physician’s office, strong English communication, and excellent interpersonal skills.