Patient Services Associate - Scheduling & Support

Health First; Palm Bay (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Health First in Palm Bay, FL is seeking a Patient Service Representative I to provide friendly, rapid, and accurate patient support. Responsibilities include completion of patient registration documentation, appointment scheduling, and assisting with a variety of clerical duties.

The role requires collecting demographic and insurance information, verifying eligibility, communicating pricing, and handling patient balances with accuracy to support efficient clinic operations.

Qualifications

• Education: High School Diploma or equivalent.
• 1 year of customer service experience.
• Knowledge of Microsoft Office applications (Outlook, Teams, Word, Excel).
• Excellent verbal and written communication skills.

Responsibilities

• Responds to customer’s needs in a timely and professional manner.
• Answers telephones properly, courteously, and tactfully; directing calls and returning messages.
• Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
• Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
• Obtains required signatures on consents and distributes patient information and literature.
• Verifies patient’s insurance eligibility utilizing assigned tools; updates information in the account as needed.
• Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.
• Collects all current and past-due patient responsibility balances prior to services being rendered.
• Prepares the next day’s work for all scheduled patients.

Skills

Customer service

Verbal and written communication

Healthcare terminology

Relationship building

Education

High School Diploma or equivalent

Associate’s degree (preferred)

Tools

Outlook

Teams

Word

Excel

Job description

Health First in Palm Bay, FL is seeking a Patient Service Representative I to provide friendly, rapid, and accurate patient support. Responsibilities include completion of patient registration documentation, appointment scheduling, and assisting with a variety of clerical duties.

The role requires collecting demographic and insurance information, verifying eligibility, communicating pricing, and handling patient balances with accuracy to support efficient clinic operations.