Cardiology Patient Access Specialist

Health First; Melbourne (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Health First is seeking a Patient Service Representative I to deliver friendly and efficient patient support, handle registration and scheduling, and assist with clerical duties. The role requires one year of customer service experience and strong MS Office skills.

The position involves collecting payments, verifying coverage, and coordinating with multiple departments to ensure smooth patient flow, accurate data entry, and timely communications.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of customer service experience.
• ACHA Level 2 background screening if hired into Memory Disorder Clinic or Health First Aging.
• Proficient in Microsoft Office 365 Applications – Outlook, Teams, Word, Excel, etc.
• Organizational and communication skills.
• Excellent customer service skills.

Responsibilities

• Responds to customer’s needs in a timely and professional manner.
• Answers telephones properly, courteously, and tactfully; directing calls and returning messages.
• Takes complete and accurate messages.
• Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
• Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
• Obtains required signatures on consents and distribute patient information and compliance literature.
• Verifies patient’s insurance eligibility utilizing assigned tools, updates information in patient’s account as needed.
• Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.
• Collects all current and past-due patient responsibility balances prior to services being rendered.
• Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system.
• Prepares the next day’s work for all scheduled patients.

Skills

Customer service

MS Office

Communication skills

Organizational skills

Data entry

Education

High School Diploma

Tools

Outlook

Excel

Job description

Health First is seeking a Patient Service Representative I to deliver friendly and efficient patient support, handle registration and scheduling, and assist with clerical duties. The role requires one year of customer service experience and strong MS Office skills.

The position involves collecting payments, verifying coverage, and coordinating with multiple departments to ensure smooth patient flow, accurate data entry, and timely communications.