Patient Services & Scheduling Specialist

Premier Community Healthcare Grp.; Dade City (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Premier Community HealthCare Group in Dade City, FL seeks a Patient Service Representative to serve as the first point of contact for patients, handling check-in/out, scheduling, registration, and front-desk support for medical and dental services.

The role emphasizes accurate data handling, HIPAA compliance, and excellent customer service to ensure a smooth patient flow and positive patient experience.

Qualifications

• High School Diploma or GED required.
• CPR/BLS certification preferred.
• Ability to obtain and maintain Epic certification and annual compliance training.
• Basic understanding of medical terminology and documentation.
• Strong customer service and confidentiality commitments.

Responsibilities

• Provide front-desk support for patient check-in and check-out.
• Schedule appointments and assist with registration, including walk-ins and same-day visits.
• Collect and post payments for services not completed during pre-registration.
• Answer multiple phone lines and assist callers with scheduling and general inquiries.
• Maintain patient confidentiality and HIPAA compliance at all times.
• Support clinic operations and patient flow; escalate issues as needed.

Skills

Customer service

Communication

Medical terminology

Accuracy

HIPAA compliance

Education

High School Diploma or GED

CPR/BLS certification (preferred)

Epic certification (preferred)

Tools

Epic software

Job description

Premier Community HealthCare Group in Dade City, FL seeks a Patient Service Representative to serve as the first point of contact for patients, handling check-in/out, scheduling, registration, and front-desk support for medical and dental services.

The role emphasizes accurate data handling, HIPAA compliance, and excellent customer service to ensure a smooth patient flow and positive patient experience.