Patient Services Associate II - Courteous Check-In

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Job summary

Jefferson Health is seeking a Patient Services Associate II for the Moss-Magee location on Tabor Road. The role emphasizes courteous patient interactions, accurate processing of arrivals and departures, and seamless scheduling within the EPIC system to support efficient clinic flow.

The position requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment while upholding HIPAA standards.

Qualifications

• HS Diploma or equivalent required.
• Must communicate courteously with patients/visitors.
• Ability to process and interpret data.

Responsibilities

• Process check-in and check-out and schedule appointments via EPIC.
• Obtain pre-certifications/pre-authorizations for procedures.
• Maintain efficient patient flow and escalate concerns as needed.
• Greet patients/visitors professionally in person or on the phone.
• Adhere to HIPAA privacy and security requirements.

Skills

Customer service

Communication

Data interpretation

Multi-tasking

Education

HS Diploma

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate II for the Moss-Magee location on Tabor Road. The role emphasizes courteous patient interactions, accurate processing of arrivals and departures, and seamless scheduling within the EPIC system to support efficient clinic flow.

The position requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment while upholding HIPAA standards.