Front Desk Patient Services Associate

Jefferson Health Plans; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Jefferson Health Plans is seeking a Patient Services Associate I at Abington Memorial Hospital in Horsham, PA to enhance the patient experience at the front desk. You will process arrivals and departures, verify insurance and demographics, and help channel patients to examination rooms efficiently.

The role emphasizes courteous service, HIPAA compliance, and teamwork with staff, with duties including check-in/out, scheduling via EPIC, and responding to patient needs in a fast-paced outpatient

Qualifications

• Must communicate courteously with patients/visitors.
• Willingness to provide a positive Jefferson Experience for all patients/visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Courtesy

Customer service

Multitasking

Confidentiality

Tools

EPIC

Job description

Jefferson Health Plans is seeking a Patient Services Associate I at Abington Memorial Hospital in Horsham, PA to enhance the patient experience at the front desk. You will process arrivals and departures, verify insurance and demographics, and help channel patients to examination rooms efficiently.

The role emphasizes courteous service, HIPAA compliance, and teamwork with staff, with duties including check-in/out, scheduling via EPIC, and responding to patient needs in a fast-paced outpatient