Patient Experience Specialist II

Health Partners Plans; New Jersey; On-site; USD 23,000 - 30,000; Full time

Job summary

Jefferson Health Plans is seeking a Patient Services Associate II to enhance the patient experience by efficiently handling arrival and departure activities and securing pre-authorizations as needed.

The role requires processing with EPIC, maintaining HIPAA compliance, and guiding patients through visits with a courteous, professional approach. In-office, 100% on-site in Woodbury, NJ, with 1–2 evening shifts weekly.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.
• Evening shifts 1-2 per week may be required.

Responsibilities

• Process check in/out and scheduling via EPIC.
• Obtain pre-certifications and/or pre-authorizations for procedures.
• Maintain efficient flow of practice; escalate concerns as needed.
• Greet patients/visitors in person or by phone in a professional manner.
• Ensure HIPAA privacy and security compliance with all regulations.
• Other duties as assigned.

Skills

Customer service

Healthcare experience

Education

HS Diploma

Tools

EPIC

Job description

Jefferson Health Plans is seeking a Patient Services Associate II to enhance the patient experience by efficiently handling arrival and departure activities and securing pre-authorizations as needed.

The role requires processing with EPIC, maintaining HIPAA compliance, and guiding patients through visits with a courteous, professional approach. In-office, 100% on-site in Woodbury, NJ, with 1–2 evening shifts weekly.