Patient Services Associate II — Check-In & Care Coordinator

jeffersonhealth; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision insurance

Life insurance

AD&D insurance

Disability insurance

Flexible spending accounts

Retirement plans

Tuition assistance

Voluntary benefits

Job summary

Jefferson Health is seeking a Patient Services Associate II to enhance the patient experience by processing arrival and departure activities and coordinating with care teams. You will obtain pre-certifications and authorizations, verify insurance and demographics, and help maintain smooth room flow for patients.

The role emphasizes professional, courteous service, adherence to HIPAA, and collaboration with staff to support Jefferson’s commitment to quality care in a fast-paced environment.

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to process and interpret data.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Patient interaction

Communication

Data interpretation

Multitasking

HIPAA compliance

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health is seeking a Patient Services Associate II to enhance the patient experience by processing arrival and departure activities and coordinating with care teams. You will obtain pre-certifications and authorizations, verify insurance and demographics, and help maintain smooth room flow for patients.

The role emphasizes professional, courteous service, adherence to HIPAA, and collaboration with staff to support Jefferson’s commitment to quality care in a fast-paced environment.