Patient Services Associate - Front Desk & Scheduling

St Thomas Community Health Center; New Orleans (LA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Accidental Death & Dismemberment

Short-Term Disability

Long-Term Disability

401K with match

PTO

Paid Holidays

Job summary

St. Thomas Community Health Center is seeking a Patient Services Associate - Front Desk to deliver welcoming, efficient front-desk service and support the clinic workflow.

You will verify patient information, assist with scheduling, handle calls, and help patients understand their insurance coverage while maintaining confidentiality. The role emphasizes compassionate communication, accurate record-keeping, and collaboration with healthcare providers to ensure a smooth patient experience and

Qualifications

• Associate's Degree or additional training.
• Experience with Microsoft Office Suite, email and internet.
• Strong written/verbal communication skills.
• Excellent Customer Service skills.
• Maintaining patient confidentiality and adhering to privacy regulations such as HIPAA

Responsibilities

• Greeting and checking in patients and verifying information.
• Scheduling appointments and coordinating with healthcare providers.
• Answering phone calls and assisting inquiries.
• Verifying patient insurance coverage and explaining benefits.
• Maintaining up-to-date patient records.
• Coordinating referrals and follow-ups.
• Managing the waiting area.
• Assisting with administrative tasks and office supplies.
• Providing exceptional customer service with empathy and active listening

Skills

Customer service

Communication

HIPAA compliance

Education

Associate's Degree or additional training

Bachelor Degree (preferred)

Tools

Microsoft Office Suite

Job description

St. Thomas Community Health Center is seeking a Patient Services Associate - Front Desk to deliver welcoming, efficient front-desk service and support the clinic workflow.

You will verify patient information, assist with scheduling, handle calls, and help patients understand their insurance coverage while maintaining confidentiality. The role emphasizes compassionate communication, accurate record-keeping, and collaboration with healthcare providers to ensure a smooth patient experience and