Patient Services Associate - Front Desk

St. Thomas Community Health Center; New Orleans (LA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Accidental Death & Dismemberment

Short-Term Disability

Long-Term Disability

401K with match

PTO

Paid Holidays

Job summary

St. Thomas Community Health Center is seeking a Patient Services Associate - Front Desk in New Orleans to provide outstanding customer service and a smooth patient experience. You will be the first contact for patients, handling check-in, scheduling, and information verification.

The role emphasizes confidentiality, accurate record-keeping, and coordination with clinicians. A focus on empathetic communication and professional service is essential for success in a busy clinic environment.

Qualifications

• Associate's Degree or additional training is required.
• Experience with Microsoft Office Suite, email and internet.
• Strong written/verbal communication skills.
• Excellent customer service skills.
• Maintaining patient confidentiality and HIPAA compliance is required.

Responsibilities

• Greet and check in patients, verify personal and insurance information.
• Schedule appointments and coordinate with healthcare providers.
• Answer phone calls and assist patients with inquiries.
• Verify insurance coverage and explain benefits to patients.
• Maintain accurate and up-to-date patient records.
• Coordinate referrals and follow-ups as needed.
• Manage waiting area to ensure a comfortable environment.
• Support administrative tasks and maintain office supplies.
• Provide exceptional customer service through effective communication and empathy.

Skills

MS Office

Communication skills

Customer service

HIPAA/privacy

Education

Associate's Degree

Bachelor's Degree

Job description

• Strong written/verbal communication skills

At St. Thomas Community Health Center our mission is to provide culturally competent healthcare of the highest quality, regardless of the patient’s ability to pay. We foster relevant research and educational activities directed toward achieving health initiatives that reduce health disparities in our community. Central to our mission is acknowledging the role of institutional racism as causative of these disparities. As such, our work is directed toward becoming an antiracist institution.

Job Summary

A Patient Services Associate - Front Desk plays a crucial role in providing excellent customer service, ensuring patient satisfaction, and contributing to the efficient operation of the clinic. They serve as the first point of contact for patients and help facilitate a smooth and organized patient experience.

Responsibilities

• Greeting and checking in patients: Welcoming patients as they arrive, verifying their personal and insurance information.
• Scheduling appointments: Assisting patients in scheduling appointments, coordinating with healthcare providers,
• Answering phone calls: Handling incoming calls from patients, addressing their inquiries, and providing accurate and helpful information.
• Insurance verification and billing: Verifying patient insurance coverage, obtaining necessary authorizations, and explaining insurance benefits and coverage to patients.
• Maintaining patient records: Ensuring accurate and up-to-date patient records,
• Coordinating referrals and follow-ups: Assisting patients in scheduling referrals to specialists or other healthcare providers as required
• Managing the waiting area: Ensuring a clean, organized, and comfortable waiting area for patients.
• Assisting with administrative tasks: Supporting the clinic's administrative functions, such as filing documents, organizing paperwork, and maintaining office supplies.
• Providing exceptional customer service: Ensuring a positive and professional experience for patients through effective communication, empathy, and active listening

Qualifications

Required

• Associate's Degree or additional training
• Experience with Microsoft Office Suite, email and internet
• Strong written/verbal communication skills
• Excellent Customer Service skills
• Maintaining patient confidentiality and adhering to privacy regulations such as HIPAA

Preferred

• Bachelor Degree from an accredited four (4) year university
• Experience handling payments and collections
• Knowledge of Medical Insurance plans
• Experience handling heavy call volume and multi-line phone system
• Knowledge of medical terminology

Benefits

St Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees. Just a few of the great benefits we provide at St Thomas Community Health Center are:

• Medical
• Dental
• Vision
• Life Insurance
• Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability
• 401K with match
• PTO
• Paid Holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Employment Opportunity

St. Thomas Community Health Center is committed to equal employment opportunity as a sound business practice. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law.

We offer competitive salary and an excellent benefits package that includes: Medical, Dental, Life and Accidental Death Insurance; Paid Time Off, Holidays, 401(k) with a company match.