Patient Experience Coordinator - Front Desk

St. Thomas Community Health Center; New Orleans (LA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Accidental Death & Dismemberment

Short-Term Disability

Long-Term Disability

401K with match

PTO

Paid Holidays

Job summary

St. Thomas Community Health Center is seeking a Patient Services Associate - Front Desk in New Orleans to provide outstanding customer service and a smooth patient experience. You will be the first contact for patients, handling check-in, scheduling, and information verification.

The role emphasizes confidentiality, accurate record-keeping, and coordination with clinicians. A focus on empathetic communication and professional service is essential for success in a busy clinic environment.

Qualifications

• Associate's Degree or additional training is required.
• Experience with Microsoft Office Suite, email and internet.
• Strong written/verbal communication skills.
• Excellent customer service skills.
• Maintaining patient confidentiality and HIPAA compliance is required.

Responsibilities

• Greet and check in patients, verify personal and insurance information.
• Schedule appointments and coordinate with healthcare providers.
• Answer phone calls and assist patients with inquiries.
• Verify insurance coverage and explain benefits to patients.
• Maintain accurate and up-to-date patient records.
• Coordinate referrals and follow-ups as needed.
• Manage waiting area to ensure a comfortable environment.
• Support administrative tasks and maintain office supplies.
• Provide exceptional customer service through effective communication and empathy.

Skills

MS Office

Communication skills

Customer service

HIPAA/privacy

Education

Associate's Degree

Bachelor's Degree

Job description

St. Thomas Community Health Center is seeking a Patient Services Associate - Front Desk in New Orleans to provide outstanding customer service and a smooth patient experience. You will be the first contact for patients, handling check-in, scheduling, and information verification.

The role emphasizes confidentiality, accurate record-keeping, and coordination with clinicians. A focus on empathetic communication and professional service is essential for success in a busy clinic environment.