Patient Services Specialist

Ohio-State-University-Physicians-1; Norwich Township (OH); On-site; USD 23,000 - 35,000; Full time

Job summary

Ohio State University Physicians seeks a Lead Patient Service Associate to coordinate front-desk activities, greet patients, schedule appointments, collect payments, and maintain records. The role may require travel to other clinical facilities.

You should have a high school diploma and one year of customer service experience, with strong communication and interpersonal skills to deliver exceptional patient service.

Qualifications

• High School diploma or equivalent
• One year of customer service experience
• Ability to convey information both in writing and verbally
• High level of interpersonal skills to handle sensitive situations while providing exceptional customer service

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance in the system.
• Answers patient calls, relays messages or care directions, and responds to inquiries.
• Performs check-out processes including co-pay collections, scheduling return visits, and documenting activities.
• Monitors length of patient's wait and notifies staff of excessive wait times.
• Opens and routes mail, distributes correspondence, tracks and records patient information.
• Requests and handles referrals and medical records for new patient appointments.
• Schedules appointments as directed.
• Maintains cash drawer, reconciles daily cash, and prepares deposits.

Skills

Customer service

Problem solving

Multitasking

Verbal & written communication

Interpersonal skills

Job description

Ohio State University Physicians seeks a Lead Patient Service Associate to coordinate front-desk activities, greet patients, schedule appointments, collect payments, and maintain records. The role may require travel to other clinical facilities.

You should have a high school diploma and one year of customer service experience, with strong communication and interpersonal skills to deliver exceptional patient service.