Patient Services Associate - Front Desk & Scheduling

Akron Children's Hospital; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's Hospital Patient Service Representative is on-site and works Monday through Friday, 40 hours per week, to support visit preparation, patient arrival and departure, and payment processing, delivering a positive patient experience.

The role involves greeting families, coordinating appointments, front desk duties, and clerical tasks to help the department run smoothly and efficiently.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.

Job description

Akron Children's Hospital Patient Service Representative is on-site and works Monday through Friday, 40 hours per week, to support visit preparation, patient arrival and departure, and payment processing, delivering a positive patient experience.

The role involves greeting families, coordinating appointments, front desk duties, and clerical tasks to help the department run smoothly and efficiently.