Patient Services Associate — Front Desk Champion

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

Education required is a high school diploma or equivalent. The PSR must demonstrate strong communication, data entry, and customer service skills while maintaining confidentiality and adapting to a dynamic clinical environment.

Qualifications

• Strong verbal and written communication with patients and staff.
• Proficient data entry and basic computer skills.
• Excellent customer service and professional demeanor.
• Accurate data entry and meticulous documentation.

Responsibilities

• Serve as the first point of contact for patients and visitors at the front desk.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Maintain patient information with confidentiality and in compliance with privacy policies.

Skills

Verbal and written communication

Data entry

Customer service

Attention to detail

Privacy and confidentiality

Adaptability under pressure

Clinic front desk training

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

Education required is a high school diploma or equivalent. The PSR must demonstrate strong communication, data entry, and customer service skills while maintaining confidentiality and adapting to a dynamic clinical environment.