Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy invites applications for a Patient Service Representative (PSR) who serves as the first point of contact for patients and visitors, guiding them through the front desk and clinic processes.

The PSR ensures positive experiences by handling scheduling, data entry with accuracy, and privacy compliance, while collaborating with clinicians and staff. Mercy emphasizes compassionate service and teamwork in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency with basic computer skills including data entry and word processing.
• Excellent customer service and patient-focused approach.
• Ability to maintain confidentiality and follow privacy policies.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Maintain patient information, scheduling, and documentation with accuracy.
• Uphold privacy policies and professional conduct.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Confidentiality

Ability to work under pressure

Front desk training completion

Education

High school diploma or equivalent

Tools

Microsoft Word

Data entry systems

Scheduling software

Job description

Mercy invites applications for a Patient Service Representative (PSR) who serves as the first point of contact for patients and visitors, guiding them through the front desk and clinic processes.

The PSR ensures positive experiences by handling scheduling, data entry with accuracy, and privacy compliance, while collaborating with clinicians and staff. Mercy emphasizes compassionate service and teamwork in a fast-paced healthcare environment.