Patient Services Associate - Front Desk

Fred Hutchinson Cancer Center (Fred Hutch); Seattle (WA); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Medical/vision benefits

Paid time off

Onsite health clinic

Tuition reimbursement

Job summary

Fred Hutchinson Cancer Center in Seattle, WA seeks a Patient Services Representative for Alliance Lab. You will be the primary contact for patients and families, facilitating check-in, handling scheduling paperwork, and directing inquiries to the appropriate staff.

This full-time, on-site role requires a compassionate, organized approach in a fast-paced healthcare environment. Responsibilities include greeting patients, collecting demographic and financial information, and supporting clinical

Qualifications

• Six months to one year experience in customer service environment.
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate (verbally and in writing) in a clear and concise manner.
• Can use a mouse, navigate computer programs and use email in a professional setting.
• Preferred: Medical terminology.

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician.
• May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.

Skills

Customer service

Communication

Time management

Computer literacy

Education

High School diploma or equivalent

Job description

Fred Hutchinson Cancer Center in Seattle, WA seeks a Patient Services Representative for Alliance Lab. You will be the primary contact for patients and families, facilitating check-in, handling scheduling paperwork, and directing inquiries to the appropriate staff.

This full-time, on-site role requires a compassionate, organized approach in a fast-paced healthcare environment. Responsibilities include greeting patients, collecting demographic and financial information, and supporting clinical