Patient Services Concierge - Front Desk & Care Support

Fred Hutch; Seattle (WA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, vision, dental benefits

Paid time off

Job summary

Fred Hutchinson Cancer Center is seeking a dedicated Patient Services Representative to greet and check in patients at the UWMC-Northwest location. You will coordinate paperwork, triage questions, and support clinical staff with clerical tasks in a full-time role.

The position emphasizes clear communication, ability to work in a busy healthcare environment, and providing patient-centered service in a respectful, professional manner.

Qualifications

• Six months to one year experience in customer service environment.
• Ability to work in a fast paced, complex healthcare environment.
• Ability to communicate clearly in writing and verbally.

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician.
• May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.

Skills

Customer service

Communication skills

Time management

Professional writing

Education

High School diploma or equivalent

Job description

Fred Hutchinson Cancer Center is seeking a dedicated Patient Services Representative to greet and check in patients at the UWMC-Northwest location. You will coordinate paperwork, triage questions, and support clinical staff with clerical tasks in a full-time role.

The position emphasizes clear communication, ability to work in a busy healthcare environment, and providing patient-centered service in a respectful, professional manner.