Patient Services & Appointment Coordinator

Ultimate Staffing; Tarpon Springs (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

Ultimate Staffing Services is seeking a Patient Services Coordinator in Florida to ensure excellent patient service and support. You will handle calls, schedule appointments across all locations, and address patient questions and concerns with professionalism.

Ideal candidates have experience in high call volume environments, strong communication skills, and familiarity with medical terminology. This on-site role offers a competitive hourly wage and opportunities for growth within a dynamic

Qualifications

• Ability to maintain the confidentiality of private information.
• Experience working in a high call volume environment.
• Friendly demeanor and positive attitude, essential for patient interactions.
• Knowledge of medical terminology is preferred.
• Proficient in answering phones and managing multiple tasks.
• Basic computer skills are required for managing patient information.
• Strong customer service skills with a focus on achieving customer satisfaction.

Responsibilities

• Answer incoming calls from patients and provide exceptional service.
• Schedule patient appointments for all office locations.
• Direct or redirect calls to appropriate departments efficiently.
• Respond to patient questions regarding services and policies.
• Address and record patient concerns in a professional and timely manner.
• Gather necessary patient information required for appointments.
• Participate in continuing education opportunities held at the office to enhance skills and knowledge.
• Perform other duties as assigned by management.

Skills

Call center experience

Confidentiality

Strong communication

Medical terminology

Multitasking

Basic computer skills

Customer service

Job description

Ultimate Staffing Services is seeking a Patient Services Coordinator in Florida to ensure excellent patient service and support. You will handle calls, schedule appointments across all locations, and address patient questions and concerns with professionalism.

Ideal candidates have experience in high call volume environments, strong communication skills, and familiarity with medical terminology. This on-site role offers a competitive hourly wage and opportunities for growth within a dynamic