Patient Services Coordinator

Ultimate Staffing Services; Tarpon Springs (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

Ultimate Staffing Services is seeking a Patient Services Coordinator in Florida to ensure excellent patient service and support. You will handle calls, schedule appointments across all locations, and address patient questions and concerns with professionalism.

Ideal candidates have experience in high call volume environments, strong communication skills, and familiarity with medical terminology. This on-site role offers a competitive hourly wage and opportunities for growth within a dynamic

Qualifications

• Ability to maintain the confidentiality of private information.
• Experience working in a high call volume environment.
• Friendly demeanor and positive attitude, essential for patient interactions.
• Knowledge of medical terminology is preferred.
• Proficient in answering phones and managing multiple tasks.
• Basic computer skills are required for managing patient information.
• Strong customer service skills with a focus on achieving customer satisfaction.

Responsibilities

• Answer incoming calls from patients and provide exceptional service.
• Schedule patient appointments for all office locations.
• Direct or redirect calls to appropriate departments efficiently.
• Respond to patient questions regarding services and policies.
• Address and record patient concerns in a professional and timely manner.
• Gather necessary patient information required for appointments.
• Participate in continuing education opportunities held at the office to enhance skills and knowledge.
• Perform other duties as assigned by management.

Skills

Call center experience

Confidentiality

Strong communication

Medical terminology

Multitasking

Basic computer skills

Customer service

Job description

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Patient Services Coordinator to join their client's team in Florida. This role is essential for ensuring that patients receive outstanding service and support. The successful candidate will handle various patient-related tasks, ensuring smooth operations within the healthcare facility.

Responsibilities

• Answer incoming calls from patients and provide exceptional service.
• Schedule patient appointments for all office locations.
• Direct or redirect calls to appropriate departments efficiently.
• Respond to patient questions regarding services and policies.
• Address and record patient concerns in a professional and timely manner.
• Gather necessary patient information required for appointments.
• Participate in continuing education opportunities held at the office to enhance skills and knowledge.
• Perform other duties as assigned by management.

Qualifications

• Ability to maintain the confidentiality of private information.
• Experience working in a high call volume environment.
• Friendly demeanor and positive attitude, essential for patient interactions.
• Knowledge of medical terminology is preferred.
• Proficient in answering phones and managing multiple tasks.
• Basic computer skills are required for managing patient information.
• Strong customer service skills with a focus on achieving customer satisfaction.

Required Work Hours

Monday - Friday, first shift.

Benefits

The position offers competitive pay ranging from $18 to $21 per hour, depending on experience and qualifications.

Additional Details

This is an excellent opportunity for individuals looking to work in a dynamic and supportive healthcare environment, with the potential for personal and professional growth.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.