Patient Services Specialist - Scheduling & Support

Mid Florida Dermatology; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Mid Florida Dermatology is seeking an attentive office coordinator to handle a high volume of patient calls across multiple locations. You will greet callers, schedule appointments, and follow up on visits. You'll use an electronic records system to update patient information, collect insurance details, and relay messages to the appropriate office or physician.

HIPAA compliance is essential. Teamwork, a positive attitude, and strong communication help patients feel welcome and heard while

Qualifications

• Experience handling high volume calls efficiently.
• Strong listening and communication skills.
• Able to multitask and work in a team.
• Prior customer service experience is a plus.
• Ability to comply with HIPAA and medical office regulations.

Responsibilities

• Answer and respond to a high volume of patient calls servicing 25 office locations.
• Greet patients when they call.
• Schedule appointments and follow up visits for new and existing patients.
• Utilize electronic records system to create and update patient information.
• Collect basic patient and insurance information.
• Monitor physician schedules, procedures, and insurances.
• Assist patients with locating an office nearest them that can meet their needs.
• Provide office location directions as needed.
• Call patients and assist with rescheduling needs as they arise.
• Take messages for office locations and relay to appropriate location or physician.
• Routine cleaning of the office space, kitchen, etc.
• Abide by HIPAA and other medical office regulations.

Skills

High-volume calls

Active listening

Clear communication

Team player

Multitasking

Customer service

Education

High School Diploma

Tools

Electronic health records system

Job description

Mid Florida Dermatology is seeking an attentive office coordinator to handle a high volume of patient calls across multiple locations. You will greet callers, schedule appointments, and follow up on visits. You'll use an electronic records system to update patient information, collect insurance details, and relay messages to the appropriate office or physician.

HIPAA compliance is essential. Teamwork, a positive attitude, and strong communication help patients feel welcome and heard while