Patient Scheduling Specialist & Team Coach

Baptist Health; Marathon (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

Baptist Health is seeking a patient scheduling specialist in Florida to coordinate appointments for surgical and diagnostic procedures. You will collect demographics, verify insurance, register patients, and enter data into scheduling systems while delivering professional customer service.

The role requires experience in healthcare or customer service, familiarity with scheduling tools, medical terminology, and strong organization and communication skills to handle high-volume calls and

Qualifications

• High School Diploma, Certificate of Completion, GED, or equivalent training/experience.
• Experience in Healthcare and/or Customer Service setting, Surgery preferred.
• Working knowledge of Microsoft Office and Scheduling Systems (i.e. Net Access, Centricity, Pathways Healthcare Scheduling, Chart links etc.).
• Medical Terminology required.
• Experience with high volume calls.
• Excellent verbal and written communication.
• Excellent interpersonal and customer services skills.

Responsibilities

• Responsible for scheduling patient appointments (surgical, diagnostic therapy and other procedures/treatments).
• Obtains and verifies necessary demographic and insurance information.
• Registers patients and enters data into scheduling systems.
• Maintains records and accounts.
• Provides professional customer service.
• Serves patients by greeting and helping them.
• Leads and trains other schedulers and acts as a resource.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Organization

Detail orientation

Multitasking

Healthcare experience

Education

High School Diploma, Certificate of Completion, GED, or equivalent training/experience

Tools

Microsoft Office

Scheduling Systems

Job description

Baptist Health is seeking a patient scheduling specialist in Florida to coordinate appointments for surgical and diagnostic procedures. You will collect demographics, verify insurance, register patients, and enter data into scheduling systems while delivering professional customer service.

The role requires experience in healthcare or customer service, familiarity with scheduling tools, medical terminology, and strong organization and communication skills to handle high-volume calls and