Patient Service Superstar — Front Desk & Registration

VillageMD; Clark (NJ); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

FSA

401k

Zusammenfassung

VillageMD is seeking a Patient Service Representative to warmly welcome patients at CityMD locations, register patients, and coordinate with the team to ensure timely patient turnaround. The role requires responding to questions with urgency and kindness in person and over the phone, handling paperwork related to registration, and supporting accurate records.

The position emphasizes strong communication, attention to detail, and the ability to work with physicians and staff.

Qualifikationen

• High School Degree or GED required.
• Excellent verbal, written, and interpersonal communication.
• Experience in high-volume/high-intensity service industry preferred.
• Detail-oriented and a team player.
• Typing speed ~55 wpm.
• Bilingual abilities based on site location.

Aufgaben

• Greet and welcome patients.
• Organize intake and other appointments.
• Enter/update patient information in system.
• Assist patients with paperwork.
• Scan, update, and file medical records.
• Answer phone calls and questions promptly.
• Process insurance information and verify eligibility.
• Handle cash and co-pays accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and inquiries.

Kenntnisse

Excellent communication

Keyboarding 55 wpm

Customer service experience

Interact with physicians and patients

Ausbildung

High School Degree or GED

Tools

Computer proficiency

Jobbeschreibung

VillageMD is seeking a Patient Service Representative to warmly welcome patients at CityMD locations, register patients, and coordinate with the team to ensure timely patient turnaround. The role requires responding to questions with urgency and kindness in person and over the phone, handling paperwork related to registration, and supporting accurate records.

The position emphasizes strong communication, attention to detail, and the ability to work with physicians and staff.