Patient Experience & Registration Specialist

Talentify; New York (NY); On-site; USD 22,000 - 29,000; Full time

Job summary

CityMD within VillageMD seeks a Patient Service Representative to warmly welcome incoming patients, register them, and coordinate with the care team to ensure timely turnaround. You respond to questions with urgency and kindness, handling registration paperwork and guiding families through the check-in process.

The role emphasizes strong communication, computer proficiency, and a can-do attitude in a busy, high-volume setting.

Qualifications

• High school degree or GED required.
• Welcoming demeanor with patients and coworkers.
• Experience in high-volume/high-intensity service preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and fast keyboarding (55 wpm).
• Flexible/adaptable in a changing environment.
• Passion for helping others in healthcare.
• Ability to interact effectively with physicians, patients and staff.
• Bilingual skills preferred based on site location.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and appointments.
• Enter/update patient information in the system.
• Assist patients with paperwork.
• Scan, update and file medical records.
• Answer calls and patient questions promptly and politely.
• Process insurance information and verify eligibility.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of waiting times and inquiries.

Skills

Customer service

Communication

Detail-oriented

Team player

Flexible/adaptable

Healthcare environment

Bilingual

Education

High School Diploma or GED

Tools

Typing 55 wpm

Job description

CityMD within VillageMD seeks a Patient Service Representative to warmly welcome incoming patients, register them, and coordinate with the care team to ensure timely turnaround. You respond to questions with urgency and kindness, handling registration paperwork and guiding families through the check-in process.

The role emphasizes strong communication, computer proficiency, and a can-do attitude in a busy, high-volume setting.