Patient Service Specialist - Welcoming Front Desk Pro

shm; Shirley (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate with the team for timely patient turnaround. The role requires handling paperwork, insurance questions, and cash/Co-payments with accuracy.

The PSR will engage with patients both on the phone and in person, delivering exceptional service while coordinating with billing and care teams to ensure smooth patient flow and accurate records.

Qualifications

• High school diploma or GED required.
• Happy, welcoming attitude with patients and coworkers.
• Experience in high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and typing ~55 wpm.
• Flexible/adaptable in evolving environment.
• Passion for helping others in healthcare.
• Ability to effectively interact with physicians, patients and staff.
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient intake and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing questions about insurance
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of wait times, patient inquiries, etc.

Education

High School Diploma or GED

Job description

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate with the team for timely patient turnaround. The role requires handling paperwork, insurance questions, and cash/Co-payments with accuracy.

The PSR will engage with patients both on the phone and in person, delivering exceptional service while coordinating with billing and care teams to ensure smooth patient flow and accurate records.