Patient Service Specialist - Scheduling & Billing

Franciscan Health; Hammond (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Franciscan Health is seeking a Patient Service Representative to be the first point of contact in our physician offices. You will answer calls, schedule appointments and direct callers to the right staff, while collecting copayments and balancing daily cash.

Must have a High School diploma and at least 1 year of customer service and healthcare experience. This position requires travel to multiple locations up to 75% and a friendly, compassionate communication style in a fast-paced setting.

Qualifications

• High School diploma or GED required.
• At least 1 year of Customer Service experience.
• At least 1 year of Healthcare experience preferred.

Responsibilities

• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
• Work within an electronic medical records system.
• Collect patient payments; applies payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Travel to different locations as required (up to 75%).

Skills

Customer Service

Communication

Professionalism

Education

High School Diploma or GED

Tools

EMR system

Job description

Franciscan Health is seeking a Patient Service Representative to be the first point of contact in our physician offices. You will answer calls, schedule appointments and direct callers to the right staff, while collecting copayments and balancing daily cash.

Must have a High School diploma and at least 1 year of customer service and healthcare experience. This position requires travel to multiple locations up to 75% and a friendly, compassionate communication style in a fast-paced setting.