Patient Service Rep

Franciscan Health; Hammond (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Franciscan Health is seeking a Patient Service Representative to be the first point of contact in our physician offices. You will answer calls, schedule appointments and direct callers to the right staff, while collecting copayments and balancing daily cash.

Must have a High School diploma and at least 1 year of customer service and healthcare experience. This position requires travel to multiple locations up to 75% and a friendly, compassionate communication style in a fast-paced setting.

Qualifications

• High School diploma or GED required.
• At least 1 year of Customer Service experience.
• At least 1 year of Healthcare experience preferred.

Responsibilities

• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
• Work within an electronic medical records system.
• Collect patient payments; applies payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Travel to different locations as required (up to 75%).

Skills

Customer Service

Communication

Professionalism

Education

High School Diploma or GED

Tools

EMR system

Job description

FPN Hammond Building

5529 Hohman Ave Hammond, Indiana 46320

Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

WHO WE ARE

Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 11 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations , many are nationally recognized Centers of Health Care Excellence.

WHAT YOU CAN EXPECT

• Must be able to work a flexible schedule. Start time as early as 7:00am and end time as late as 8:00pm. Also, must be willing to travel to different locations.
• Enjoy work life balance with consistent day shift schedule and observed holidays off work
• Professional development opportunities
• Enhanced benefits package with a pay structure to reward experience and expertise
• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
• Work within an electronic medical records system
• Collect patient payments; applies payments and adjustments to patient accounts
• Balance daily encounter forms and cash drawers
• Additional daily administrative tasks based on practice specialty

QUALIFICATIONS

• Required High School Diploma/GED
• 1 year Customer Service
• Required
• 1 year Healthcare
• Preferre

TRAVEL IS REQUIRED:

Up to 75%

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org .