Patient Service Specialist - Multi-Clinic Support

Waco Family Medicine; Waco (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Waco Family Medicine is seeking a friendly receptionist to register patients, collect charges, and manage daily cash handling. The role includes phone communication, appointment scheduling, and verifying insurance information in a fast-paced clinic environment.

Candidates should have at least a high school diploma, 1+ year of customer service, and be proficient with Microsoft Office. Spanish is a plus; travel to other clinics may be required.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Healthcare experience preferred.
• At least one year’s customer service experience required.

Responsibilities

• Register patients and collect charges; print receipts.
• Secure a daily cash box and reconcile daily charges/receipts.
• Answer phones, take messages, and schedule appointments.
• Verify patient insurance information.
• Travel to other clinics to cover shifts as required.
• Operate office equipment (fax, printer, scanner).
• Follow policies and procedures outlined in the employee handbook.
• Other duties as assigned by supervisor.

Skills

Customer service

Verbal communication

Written communication

MS Office

Bilingual English/Spanish

Multitasking

Detail oriented

AIDET model

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Waco Family Medicine is seeking a friendly receptionist to register patients, collect charges, and manage daily cash handling. The role includes phone communication, appointment scheduling, and verifying insurance information in a fast-paced clinic environment.

Candidates should have at least a high school diploma, 1+ year of customer service, and be proficient with Microsoft Office. Spanish is a plus; travel to other clinics may be required.