Patient Service Representative (4596)

Waco Family Medicine; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Waco Family Medicine in Waco, TX seeks an entry-level Administrative Clerk to handle patient registration, billing, scheduling, and front-desk duties in a fast-paced clinic.

You will greet patients in English (bilingual English/Spanish preferred), verify insurance details, manage a multi-line phone system, and support multiple clinics as needed while upholding office policies and quality service standards.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Healthcare experience preferred; at least one year of customer service required.
• Bilingual in English/Spanish preferred, not required.
• Excellent written and verbal communication and customer service skills.

Responsibilities

• Register patients and collect current and overdue charges; print receipts.
• Secure daily cash box and reconcile daily charges and receipts.
• Answer phones, schedule appointments, and relay messages.
• Verify patient insurance information and travel to other clinics as needed.
• Operate office equipment and follow policies in the employee handbook.
• Multitask in a fast-paced environment.
• Perform duties as assigned by supervisor.

Skills

Communication skills

Customer service

Bilingual (English/Spanish)

Education

High School diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Job Details

Level: Entry, Job Location: Clinic D - Waco, TX 76707, Position Type: Full Time, Education Level: High School, Job Shift: Day, Job Category: Admin - Clerical

DUTIES/RESPONSIBILITIES

• Patient registration
• collect current and overdue service charges, and printing receipt,
• secure a daily cash box,
• reconcile daily charges and receipts.
• Answer phones, taking and forwarding messages and scheduling appointments.
• Ability to mulitask and work in a fast paced environment
• Ability to verify patient insurance information
• Ability to use multi line phone system
• Ability to travel to other clinics to cover shifts as required
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook

OTHER DUTIES

• Other duties as assigned by supervisor

PHYSICAL AND MENTAL REQUIREMENTS

• Valid Driver's license
• Visual and auditory accuracy
• Shift length - 8 hours
• Indoor setting -
• Frequent use of computer
• Long periods of sitting
• Frequent use of telephoneContinuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
• Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
• Occasionally working in confined, noisy, dusty areas
• Regular use of personal transportation
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications.

Qualifications: REPORTS TO: Practice Manager

EDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year's customer service experience required.

SKILLS: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused