Patient Service Representative

Waco Family Medicine; Waco (TX); Sur place; USD 28 000 - 38 000; Plein temps

Résumé du poste

Waco Family Medicine in Waco, TX is seeking a front desk receptionist to support patient registration, collect charges, print receipts, and handle daily cash reconciliation. The role requires multi-line phone handling, scheduling appointments, and verifying insurance information.

The ideal candidate will have high school diploma, customer service experience, and strong communication skills. Bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or equivalent required.
• Healthcare experience preferred.
• At least one year customer service experience required.

Responsabilités

• Register patients and collect current/overdue service charges.
• Print receipts and secure daily cash box; reconcile daily charges/receipts.
• Answer phones, schedule appointments, and forward messages.
• Verify patient insurance information prior to service.
• Travel to other clinics to cover shifts as required.

Connaissances

Communication skills

Customer service

AIDET communication

Bilingual English/Spanish

Detail oriented

Patient focused

Formation

High School Diploma

Associate degree preferred

Outils

Microsoft Office

Office equipment (fax, printer, scanner)

Description du poste

DUTIES/RESPONSIBILITIES:Patient registrationcollect current and overdue service charges, and printing receipt,secure a daily cash box,reconcile daily charges and receipts.Answer phones, taking and forwarding messages and scheduling appointments.Ability to mulitask and work in a fast paced environmentAbility to verify patient insurance informationAbility to use multi line phone systemAbility to travel to other clinics to cover shifts as requiredAbility to operate office equipment (fax, printer, scanner)Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbookOTHER DUTIES:Other duties as assigned by supervisorPHYSICAL AND MENTAL REQUIREMENTS:Valid Driver’s licenseVisual and auditory accuracyShift length - 8 hoursIndoor setting –Frequent use of computerLong periods of sittingFrequent use of telephoneContinuous repetitive grasping and manipulation of both handsContinuous conversational communicationOccasional reaching, walking, squatting, bending, kneeling, twisting and climbingOccasionally carrying, lifting, pushing and pulling of up to 25 lbs.Occasionally working in confined, noisy, dusty areasRegular use of personal transportationUnderstand/carry out simple/detailed, oral/written instructions with retentionRead and interpret detailed specifications.REPORTS TO: Practice ManagerEDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.SKILLS: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused