Contact Center Patient Service Representative (4699)

Waco Family Medicine; Waco (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Waco Family Medicine is seeking a full-time Admin - Clerical team member to support patient registration, insurance verification, and appointment scheduling at the Madison Cooper Clinic in Waco, TX. The role requires a high school diploma and strong communication skills, with healthcare or customer service experience preferred.

The position involves handling cash, reconciling daily charges, answering calls, and traveling to other clinics as needed; a positive, team-focused attitude is essential.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• Healthcare experience preferred; customer service experience required (1+ year).
• Proficient use of Microsoft Office; strong written and verbal communication skills.

Responsibilities

• Patient registration and collecting current/overdue service charges with receipts.
• Print receipts, secure a daily cash box, and reconcile daily charges and receipts.
• Answer phones, forward messages, and schedule appointments.
• Verify patient insurance information and operate a multi-line phone system.
• Travel to other clinics to cover shifts as required; follow policies in handbook.

Skills

Customer service

Communication skills

Microsoft Office

Bilingual English/Spanish

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Job Details:

Job Location: Madison Cooper Clinic - Waco, TX 76707, Position Type: Full Time, Education Level: High School, Job Shift: Day, Job Category: Admin - Clerical,

DUTIES/RESPONSIBILITIES:

• Patient registration
• collect current and overdue service charges, and printing receipt,
• secure a daily cash box,
• reconcile daily charges and receipts.
• Answer phones, taking and forwarding messages and scheduling appointments.
• Ability to multitask and work in a fast paced environment
• Ability to verify patient insurance information
• Ability to use multi line phone system
• Ability to travel to other clinics to cover shifts as required
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook

OTHER DUTIES:

• Other duties as assigned by supervisor

PHYSICAL AND MENTAL REQUIREMENTS:

• Valid Driver's license
• Visual and auditory accuracy
• Shift length - 8 hours
• Indoor setting -
• Frequent use of computer
• Long periods of sitting
• Frequent use of telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
• Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
• Occasionally working in confined, noisy, dusty areas
• Regular use of personal transportation
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications.

Qualifications: REPORTS TO: Practice Manager

EDUCATION & EXPERIENCE:

High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year's customer service experience required.

SKILLS:

Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused