Contact Center Patient Service Representative

Waco Family Medicine; Waco (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Waco Family Medicine is seeking a friendly receptionist to register patients, collect charges, and manage daily cash handling. The role includes phone communication, appointment scheduling, and verifying insurance information in a fast-paced clinic environment.

Candidates should have at least a high school diploma, 1+ year of customer service, and be proficient with Microsoft Office. Spanish is a plus; travel to other clinics may be required.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Healthcare experience preferred.
• At least one year’s customer service experience required.

Responsibilities

• Register patients and collect charges; print receipts.
• Secure a daily cash box and reconcile daily charges/receipts.
• Answer phones, take messages, and schedule appointments.
• Verify patient insurance information.
• Travel to other clinics to cover shifts as required.
• Operate office equipment (fax, printer, scanner).
• Follow policies and procedures outlined in the employee handbook.
• Other duties as assigned by supervisor.

Skills

Customer service

Verbal communication

Written communication

MS Office

Bilingual English/Spanish

Multitasking

Detail oriented

AIDET model

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

DUTIES/RESPONSIBILITIES:Patient registrationcollect current and overdue service charges, and printing receipt,secure a daily cash box,reconcile daily charges and receipts.Answer phones, taking and forwarding messages and scheduling appointments.Ability to multitask and work in a fast paced environmentAbility to verify patient insurance informationAbility to use multi line phone systemAbility to travel to other clinics to cover shifts as requiredAbility to operate office equipment (fax, printer, scanner)Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbookOTHER DUTIES:Other duties as assigned by supervisorPHYSICAL AND MENTAL REQUIREMENTS:Valid Driver’s licenseVisual and auditory accuracyShift length - 8 hoursIndoor setting –Frequent use of computerLong periods of sittingFrequent use of telephoneContinuous repetitive grasping and manipulation of both handsContinuous conversational communicationOccasional reaching, walking, squatting, bending, kneeling, twisting and climbingOccasionally carrying, lifting, pushing and pulling of up to 25 lbs.Occasionally working in confined, noisy, dusty areasRegular use of personal transportationUnderstand/carry out simple/detailed, oral/written instructions with retentionRead and interpret detailed specifications.REPORTS TO: Practice ManagerEDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.SKILLS: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused