Patient Service Representative

Paycom - ATS; Waco (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Paycom - ATS in Waco, TX is seeking a friendly Patient Services Clerk to handle front-desk duties. You will register patients, collect current and overdue charges, print receipts, and secure the daily cash box while reconciling charges and receipts.

The role requires excellent communication, multitasking in a fast-paced clinic, and basic knowledge of Microsoft Office. Bilingual English/Spanish is preferred but not required; reliable, driving to other clinics may be required.

Qualifications

• High school diploma or equivalent required.
• Healthcare experience preferred.
• At least one year of customer service experience required.

Responsibilities

• Register patients and collect current and overdue service charges.
• Print receipts and secure a daily cash box; reconcile daily charges and receipts.
• Answer phones, take messages, and schedule appointments.
• Verify patient insurance information and travel to other clinics as needed.

Skills

Customer service

Multiline phone

Insurance verification

MS Office

Bilingual English/Spanish

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

DUTIES/RESPONSIBILITIES:Patient registrationcollect current and overdue service charges, and printing receipt,secure a daily cash box,reconcile daily charges and receipts.Answer phones, taking and forwarding messages and scheduling appointments.Ability to mulitask and work in a fast paced environmentAbility to verify patient insurance informationAbility to use multi line phone systemAbility to travel to other clinics to cover shifts as requiredAbility to operate office equipment (fax, printer, scanner)Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbookOTHER DUTIES:Other duties as assigned by supervisorPHYSICAL AND MENTAL REQUIREMENTS:Valid Driver’s licenseVisual and auditory accuracyShift length - 8 hoursIndoor setting –Frequent use of computerLong periods of sittingFrequent use of telephoneContinuous repetitive grasping and manipulation of both handsContinuous conversational communicationOccasional reaching, walking, squatting, bending, kneeling, twisting and climbingOccasionally carrying, lifting, pushing and pulling of up to 25 lbs.Occasionally working in confined, noisy, dusty areasRegular use of personal transportationUnderstand/carry out simple/detailed, oral/written instructions with retentionRead and interpret detailed specifications.REPORTS TO: Patient ManagerEDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.SKILLS: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused