Patient Service & Billing Specialist

Advocate Health Care; Des Plaines (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health Care seeks a Patient Service Representative for the Aurora Medical Group site in Des Plaines, IL. The role supports providers, connects with patients, and ensures a seamless, compassionate experience while handling scheduling, billing, and registration tasks.

Typical shifts include early mornings and weekends with rotating holidays. The PSR will contribute to high-volume service, accurate data entry, and quality patient interactions within a large nonprofit health system.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Billing

Registration

Scheduling

Communication

Education

High school diploma or equivalent

Job description

Advocate Health Care seeks a Patient Service Representative for the Aurora Medical Group site in Des Plaines, IL. The role supports providers, connects with patients, and ensures a seamless, compassionate experience while handling scheduling, billing, and registration tasks.

Typical shifts include early mornings and weekends with rotating holidays. The PSR will contribute to high-volume service, accurate data entry, and quality patient interactions within a large nonprofit health system.