Patient Service Representative (PSR) - Cardiology Clinic

Advocate Health Care; Park Ridge (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Advocate Health Care in Illinois is seeking a Patient Service Representative to support providers, connect with patients, and ensure a compassionate, seamless experience across ambulatory care. The role involves patient services, billing information at point of service, and maintaining accurate medical records while working with a rotating schedule across Mount Prospect and Park Ridge locations.

Join a large nonprofit health system that emphasizes equity, patient care, and teamwork, with

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provides efficient, high-quality service to patients arriving for appointments or requesting information.
• Ensures accurate billing information entry at the time of service and follow-up on missing data.
• Upholds standards for accurate and timely medical records.

Skills

Customer service

Phone handling

Medical office experience

Education

High school diploma or equivalent

Job description

Why Advocate Health

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

Why Advocate Health

When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

What Will You Do:

Monday-Friday: 7AM-330PM, 8:30AM -5PM, 930AM-6PM. Saturday 7AM-330PM (rotating schedule)

As a Patient Service Representative (PSR), you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow‑up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Where You Will Work

Locations:

Rotate between both our Mount Prospect and Park Ridge locations.

We areLooking For:

Required Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case‑by‑case basis.

Being Part of Something Bigger

At Advocate Health, your work matters—to patients, teammates, and the communities we serve. If you are passionate about care, teamwork, and making a meaningful difference every day, we would love to grow with you.