Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Frisco (TX); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Prescription Coverage

PTO and EID

401(k) with company match

Disability Insurance

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Frisco, TX is hiring a Patient Service Specialist (PSS). This full-time role supports front-desk operations, insurance verifications, scheduling, and patient communications in a fast-paced outpatient setting.

Starting pay ranges from $18 to $25 per hour based on experience, with benefits including health/dental/vision insurance, PTO, 401(k), and more. Flexibility to travel to satellite centers as needed is required.

Qualifications

• Customer service oriented in a fast-paced environment.
• Knowledge of insurance verification processes.
• Healthcare, medical, or dental office administration familiarity.

Responsibilities

• Registers patient information, ensuring forms are complete with signatures and documented in the EMR.
• Verifies patient insurance and obtains required authorizations before visits; explains benefits and responsibilities.
• Collects toward patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and generates reports for clean claim processing.
• Responds to requests for information from patients, other departments and physicians; maintains office and mail.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels to non-home location centers or other sites for coverage when necessary.
• HS diploma or GED is required.

Skills

Customer service

Attention to detail

Insurance verification

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Frisco, TX (Day Neuro Hub)

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 8am - 5pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $18 - $25 per hour based off experience

Benefits Of Becoming a Patient Service Specialist With Us

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient