Patient Service Specialist

Baylor Scott & White Outpatient Rehabilitation; Dallas (TX); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid Time Off (PTO)

401(k) retirement plan with company match

Short and Long Term Disability

Personal and Family Medical Leave

Job summary

Baylor Scott & White Outpatient Rehabilitation in Dallas, TX is seeking a Patient Service Specialist to coordinate patient appointments and provide outstanding customer service. The role involves checking in patients, verifying insurance, scheduling, and managing medical records.

This full-time, entry-level position offers a starting salary between $18 and $25 per hour, depending on experience. Benefits include health insurance, paid time off, and a 401(k) retirement plan.

Qualifications

• Excellent customer service skills required.
• Ability to multitask in a fast-paced environment.
• Familiarity with healthcare administration is a plus.

Responsibilities

• Coordinate patient appointments to minimize cancellations.
• Register patient information in electronic medical records.
• Verify patient insurance and explain benefits.

Skills

Customer service

Detail-oriented

Insurance verification

Education

High School Diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Dallas, TX (Day Neuro Hub)

Patient Service Specialist

Hours: vary between Monday - Friday 8am - 5pm. Full time. Compensation depends on candidate’s years of experience and internal equity. This is an entry‑level position. Starting salary: $18 - $25 per hour based on experience.

Benefits Of Becoming a Patient Service Specialist With Us

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

Looking for a customer service, detail‑oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

Responsibilities

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient