Patient Service Specialist

Baylor Scott & White Outpatient Rehabilitation; Mesquite (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Prescription coverage

PTO

EID

401(k) with match

Disability (short/long term)

Family medical leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Mesquite, TX seeks a Patient Service Specialist to support front-desk operations in a fast-paced environment. Hours vary between Monday - Friday from 7am to 7pm, and the role is full-time with compensation based on experience and internal equity.

Starting pay ranges from $18 to $25 per hour, depending on experience. Benefits include health, dental, and vision insurance, PTO, EID, a 401(k) plan with company match, disability coverage, and other

Qualifications

• Customer service experience preferred.
• Knowledge of insurance verification is advantageous.
• Healthcare/medical office administration exposure is beneficial.

Responsibilities

• Coordinates patient appointments with the Center manager to minimize cancellations.
• Registers patient information with complete signatures and EMR documentation.
• Verifies insurance and obtains authorizations; explains benefits and responsibilities.
• Collects patient balances at each visit and scans/maintains documents.
• Reconciles charges and supports clean claim processing.
• Responds to information requests from patients and other departments.
• Maintains the office, orders supplies, and manages mail.
• Willing to adjust schedule to center needs; travels for coverage as required.

Skills

Customer service

Attention to detail

Insurance verification

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Mesquite, TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate's years of experience and internal equity.

Starting salary: $18 - $25 per hour based off experience

Benefits Of Becoming a Patient Service Specialist With Us

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment.

Key Responsibilities

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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